Refund & Cancellation Policy

Right of Return for In-Stock Editions

For standard, in-stock catalog editions, Outora offers a 14-day return privilege from the date of confirmed delivery. Items must be in pristine, unused condition, housed in original protective crating, and accompanied by the original certificate of authenticity and purchase documentation.

Bespoke & Custom Architectural Commissions

Because bespoke commissions, customized upholstery selections, custom timber dimensions, and tailored metal powder-coat finishes are handcrafted individually to client specifications, they are non-cancelable and non-refundable once architectural fabrication drawings have been signed off and raw material preparation has commenced.

Inspection Upon White-Glove Delivery

Upon delivery, our white-glove installation team will assemble the furnishings in your designated spatial location and inspect each piece with you. Any transit damage or cosmetic discrepancies must be documented on the bill of lading upon handover. In the rare event of transit damage, Outora will repair or replace the affected piece at our expense with expedited priority.

Refund Processing & Restocking

Approved returns of standard inventory will be refunded to the original payment method within 7 business days following inspection at our regional depot. White-glove return logistics fees may apply unless the return is attributed to manufacturing imperfection.